ERforME Blog

Very poor customer service at Park at the Crest Apartments

August 21, 2011 at 4:57 am Leave a comment

I I got to tell you about our very poor customer service experience yesterday.

We went looking for an apartment. When we got to the third apartment’s leasing office, this office personnel was on the phone. We can hear her from the lobby. So I went to let her know that we were there. Then I said, “Hi, we would like to inquire.” She said, “What?” In a very rude way. So I said it again in a very slow tone, “We would like to inquire.”

She said, “Ah ok” and went with her sales pitch. And then she said, “do you want to look at our apartments?” We said, “Yes” .

So she told us, “Ok can I have you driver’s license? And here’s the key, go to that building right there, it’s on the 3rd floor, room 137. You won’t get lost just in that building. Don’t worry I have your drivers license.”

In my brain? What! This is BS! She doesn’t have anybody else in the office but that personal phone call and she didn’t have any intention to accompany us to this model unit? This is our first time in Florida and you treat us like that. We are their future residents who will give them our hard earned money so that this lazy and inadequate personnel can have her salary, and you treat us like that!?

Yeah, we went and saw that model unit, but SHIT! I don’t want to live there.

Gosh! Whatever happened to “CUSTOMER SERVICE”!

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