Posts tagged ‘customer service’
Very poor customer service at Park at the Crest Apartments
I I got to tell you about our very poor customer service experience yesterday.
We went looking for an apartment. When we got to the third apartment’s leasing office, this office personnel was on the phone. We can hear her from the lobby. So I went to let her know that we were there. Then I said, “Hi, we would like to inquire.” She said, “What?” In a very rude way. So I said it again in a very slow tone, “We would like to inquire.”
She said, “Ah ok” and went with her sales pitch. And then she said, “do you want to look at our apartments?” We said, “Yes” .
So she told us, “Ok can I have you driver’s license? And here’s the key, go to that building right there, it’s on the 3rd floor, room 137. You won’t get lost just in that building. Don’t worry I have your drivers license.”
In my brain? What! This is BS! She doesn’t have anybody else in the office but that personal phone call and she didn’t have any intention to accompany us to this model unit? This is our first time in Florida and you treat us like that. We are their future residents who will give them our hard earned money so that this lazy and inadequate personnel can have her salary, and you treat us like that!?
Yeah, we went and saw that model unit, but SHIT! I don’t want to live there.
Gosh! Whatever happened to “CUSTOMER SERVICE”!
How many customers must we lose before we recognize we aren’t listening?
I guess there is a portion of women that hike and climb mountains so regularly that they have no body fat, and thus have no curves. I think that portion of the female population over the age of 25 is 5% max. So, I left without buying a thing. I was ready to buy, I intended to buy, I wanted to buy, but I left their store. How many women customers does North Face lose every day because they have no clue about the shape of a woman? Maybe they need to check out our business consultation services. I know our ideas could make them more money!
Is your business female-friendly? How would you know?
Is your business female-friendly? How would you know? I’ve been spending the last couple weeks visiting stores that are almost 100% owned and operated by men. It is very clear to me that their sales would skyrocket if they only listened to their customer and took into consideration that the majority of purchasers are women.
Continue Reading January 11, 2010 at 4:38 pm Leave a comment
